Product use and safety

Our collection consists of various types of wellness, personal care, fragrance, and tea products. Use every product only for its intended purpose and always follow the information and warnings on the product page, packaging, and label.

Product-specific instructions always take precedence over the general information below.

Bath and shower products

For bath bombs, shower steamers, bath dust, bath salts, floral soaks, scrubs, whipped soap, and similar products, the following applies:

  • use only as indicated on the packaging or product page;

  • avoid contact with eyes and mucous membranes;

  • do not ingest;

  • keep out of reach of young children and pets;

  • discontinue use in case of irritation or an allergic reaction;

  • in case of contact with eyes, rinse gently with clean water;

  • be aware that the bath or shower may become slippery;

  • rinse the bath or shower clean after use.

For sensitive skin, you may want to test a small amount on a small area of skin first.

Products with a hidden jewelry item or crystal

Some bath bombs contain a hidden bracelet, crystal, or other small component.

  • check the product before children use it;

  • small parts can pose a choking hazard;

  • not suitable as a toy for young children;

  • remove the revealed object from the water as soon as it is safe to do so;

  • do not wear jewelry if it causes skin irritation.

Crystals and gemstones are decorative products. Properties attributed to crystals are based on tradition and personal experience and are not medically proven.

Essential oils and aroma oils

  • do not ingest;

  • do not apply undiluted to the skin, unless expressly stated otherwise on the product;

  • avoid contact with eyes and mucous membranes;

  • use only in a suitable device or according to the instructions;

  • ensure adequate ventilation when using;

  • keep out of reach of children and pets;

  • exercise extra caution during pregnancy, breastfeeding, or if you have allergies, asthma, epilepsy, or are taking medication.

If in doubt, seek advice from a doctor, pharmacist, or other qualified healthcare professional.

Not every oil is suitable for use around pets. Check this before use and ensure that a pet can leave the room.

Candles

  • never leave a burning candle unattended;

  • place candles out of reach of children and pets;

  • place the candle on a stable, level, and heat-resistant surface;

  • keep the candle away from curtains, paper, and other flammable materials;

  • do not place the candle in a draft;

  • do not move a burning or warm candle;

  • keep sufficient distance between multiple burning candles;

  • trim the wick to approximately 5 millimeters if necessary;

  • extinguish the candle if it burns unevenly, smokes excessively, or if the holder becomes damaged;

  • always follow the burning instructions on the packaging.

Do not let a candle burn all the way to the bottom. Stop when about 1 centimeter of wax remains, unless the packaging indicates otherwise.

Tea and matcha

Only products clearly sold as tea, matcha, or food items are intended for consumption.

  • follow the preparation and dosage instructions;

  • check the ingredients for allergies or intolerances;

  • store tea in a dry, cool, and well-sealed container;

  • use clean kitchen utensils and fresh water;

  • for caffeinated products, be mindful of your personal sensitivity;

  • consult a doctor if necessary during pregnancy, breastfeeding, medication use, or if you have a medical condition.

Never use fragrance products, decorative herbs, or bath products as tea or food.

Tea accessories

Check glass, metal, and crystal tea accessories for cracks, sharp edges, or other damage before use.

Do not use a damaged product. Be mindful of hot liquids and do not let glass parts go suddenly from very cold to very hot if the product is not designed for it.

Allergies and skin sensitivity

Always read the ingredient list before use. Even natural ingredients, perfumes, essential oils, and plant extracts can cause an allergic reaction.

Stop using the product immediately if you experience:

  • severe redness;

  • itching;

  • swelling;

  • pain;

  • shortness of breath;

  • other unexpected symptoms.

Rinse off the product if necessary. Contact a doctor for severe or persistent symptoms. Call emergency services immediately in the event of a severe acute reaction.

Storage and shelf life

Store products:

  • in their original packaging;

  • in a cool, dry place;

  • out of direct sunlight;

  • out of reach of children and pets;

  • according to any additional instructions on the label.

Do not use a product if the packaging is damaged, the scent or texture has changed significantly, or the expiration date has passed.

Medical information

Our products and product descriptions are not intended to diagnose, treat, cure, or prevent any disease. Information regarding wellness, fragrances, herbs, and crystals does not replace medical advice.

Questions or safety reports

Do you have a question about safe use or wish to report a product issue? Please contact us at info@elyssence.com.

When reporting a product issue, please provide:

  • your order number;

  • the product name;

  • a description of the problem;

  • photos of the product, packaging, and label;

  • the batch or lot number, if available.